Centex Homes Southern Virginia Receives New-Home Builder Certification
WESTLAKE VILLAGE, Calif., April 12 -- Centex Homes
Southern Virginia is being recognized for excellence in customer
satisfaction for a second consecutive year, based on the J.D. Power and
Associates Certified New-Home Builder Program.(SM)
(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)
More than 235 new owners of Centex Homes in Richmond, Va., were
surveyed after approximately nine months of home ownership about their
experience with the builder regarding customer service, home readiness,
sales staff, quality of workmanship/materials, price/value, physical design
elements, design center, recreational facilities and location. The division
achieved or exceeded benchmark scores earned by the top 20 percent of
new-home builders evaluated in the J.D. Power and Associates 2005 New-Home
Builder Customer Satisfaction Study.(SM)
"The certification program is designed to help consumers make more
informed decisions with regard to choosing a home builder that is committed
to providing an outstanding customer satisfaction experience," said Jim
Howland, director of the real estate industries practice at J.D. Power and
Associates. "To have far exceeded the customer satisfaction scores required
for certification two years in a row demonstrates an ongoing commitment by
the Southern Virginia Division of Centex Homes to meet the wants and needs
of their customers."
The program is an extension of the firm's annual New-Home Builder
Customer Satisfaction Study, which evaluates customer satisfaction among
builders in a number of markets across the country. Certification is
awarded to those builders that demonstrate the highest levels of customer
satisfaction in areas of the country not covered by the study. In 2005, the
study included new-home builders in 30 U.S. markets: Albuquerque, N.M.;
Austin, Texas; Baltimore; Charlotte, N.C.; Chicago; Dallas/Ft. Worth;
Denver/Colorado Springs; Detroit; Ft. Myers/Naples, Fla.; Houston; Inland
Empire, Calif.; Jacksonville, Fla.; Las Vegas; Los Angeles/Ventura County;
Minneapolis; Orange County, Calif.; Orlando, Fla.; Palm Beach, Fla.;
Philadelphia; Phoenix; Portland, Ore.; Raleigh/Durham, N.C.; Sacramento,
Calif.; San Francisco Bay Area; San Diego; Seattle/Tacoma, Wash.; Tampa,
Fla.; Tucson, Ariz.; and Washington, D.C.
"Centex Homes places a top priority in building high quality homes that
owners will enjoy for many years," said Kris Francis, division sales
manager for Centex Homes Southern Virginia. "With every home we build, we
strive to make the process as easy as possible for the home buyer.
Receiving the J.D. Power and Associates New-Home Builder Certification for
two years in a row demonstrates the high regard that our customers have
placed in Centex Homes."
New-home builders that have closed at least 150 homes in their
respective markets are eligible to apply for certification. The
certification is valid for one year, after which the new-home builder may
apply for re-certification.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is
an ISO 9001-registered global marketing information services firm operating
in key business sectors including market research, forecasting, consulting,
training and customer satisfaction. The firm's quality and satisfaction
measurements are based on responses from millions of consumers annually.
J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global
information services provider meeting worldwide needs in the financial
services, education and business information markets through leading brands
such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D.
Power and Associates. The Corporation has more than 290 offices in 38
countries. Sales in 2005 were $6.0 billion. Additional information is
available at http://www.mcgraw-hill.com.
Media Relations Contacts:
John Tews Windy Campbell
Director, Media Relations Centex Homes Southern Virginia
Troy, Mich. Richmond, Va.
(248) 312-4119 (804) 285-1316
john.tews@jdpa.com windycampbell@mindspring.com
No advertising or other promotional use can be made of the information
in this release without the express prior written consent of J.D. Power and
Associates. http://www.jdpower.com
